I recently stayed with my husband, my 7 month old and our 4 year old daughter at a Airbnb in Columbus, Ohio. Price was great, location was downtown and the place was really cute in my opinion. We were happy to be staying downtown while we spent time together before my husbands deployment. We stayed at this Airbnb for 2 nights. Left the place clean. I didn’t make the bed or anything like that but, I put dishes in the washer, piled the dirty towels and cleared whatever trash was there, then took it to the dumpster. After we checked out and returned the key to the lockbox, a few hours later, the review process of our stay prompted me via email. I left a short review along the lines of great location and great price. They left me a review “great family, highly recommend”. I believed everything was just fine because it was! Then an hour later after reviews, I’m being accused of damaging the mattress... apparently it’s new and I ruined the entire thing. They sent a picture with what looks like a sunken gap in the mattress. I hadn’t really noticed if I’m being honest. My husband on the other hand said he kept sinking to the middle. Since I’m up feeding the baby in the night and intermittently sharing the bed with the baby and with my husband who hogs the bed in a normal situation, I sleep just fine on the edge. I didn’t think about about investigating the bed! Long story made as short as possible. These people requested $375, damages according to Airbnb case manager once involved were $355 but I was told the mattress cost $500 by the host. Few things wrong with that... Mattresses cannot be “fixed” what are these repair costs? Secondly, what was proven as far as damage? What was the damage I supposedly caused and what in the world could I have done to it in two nights sleep? Since I didn’t realize there was any problems, I only have my word which apparently gets me no where with Airbnb considering they charged me for the full security deposit of $300. Now Airbnb is ignoring me via email and I was hung up on by a representative earlier today. GREAT CUSTOMER SERVICE, SEEMS FAIR RIGHT? Bottom line this host is a scam. So far they’re getting away with it. They have 18 court cases in Franklin county under ME REAL ESTATE IN COLUMBUS OHIO. Airbnb also will not let me go back and correct my review so I can’t warn future victims of these scam artists but the hosts name is HOFIT ADAHAN works for ME REAL ESTATE OF COLUMBUS in property management. Plenty of reviews under that supporting that they’re scamming people left and right. It’s such a shame they’re getting away with this. Fingers crossed my bank will hear my side. Because Airbnb took the wrong one.