@Lindsey260
I am sorry to hear your unpleasant experience with your guest and understand you feelings frustrated.
The guest violated Airbnb policy and till able to write a review.
It is out of your hand!
Of course, the guest will left a negative, untrue or a revenge review for the host.
Letting you know that review are the backbone of Airbnb's community and in order to maintain that structure. Airbnb have guidelines in place that ensure all reviews are fair, honest and relevant to the travel and experience. Airbnb's default position is not to delete, censor, or edit reviews.
If you would like to dispute a review, do report a review that you believe goes against the policy.
With that being said, in rare cases Airbnb may remove a review only if it violates the Airbnb review guidelines.
You had post a public response to the reviews that guest leave for you, but you can't remove the reviews.Reviews are only removed if they violate the Review Policy.
Post your concern in the Twister or other social media for impact attention.
Do red flag the guest, block the guest and report the incident again.
Acknowledge the incident to the Airbnb for further investigation to the guest profile.
You may click the link below for more information:
https://www.airbnb.com/help/article/13
Airbnb Review Policy
https://www.airbnb.com/help/article/2673
Airbnb Review Content
https://www.airbnb.com/help/article/546
I do hope the HAB members will keep looking into the lack of the Airbnb review system.
Happy Hosting