New Host Disaster

[Jeremy35]

New airbnb host. First time experience:

- The guest decided not to checkout, no response to any phone calls, text emails

- Guest overstayed a week I had to change the locks

- Place was left a disaster. very messy, drug paraphernalia

These things happen I get it but don't worry because Airbnb says "We've got your back"  - https://www.airbnb.com/host right???

Airbnb response:

- Called them 2x day everyday throughout

- Response was "Sorry theres nothing we can do, we've opened a ticket with a dept that specializes in these things"

Airbnb specialized dept 5 days later finally responds after I escalate to management with continued calls:

- "Sorry about that. Change your locks. Please don't cancel your upcoming reservations"

- Any discussion of compensation, charging the guest, identifying his information for police? Nope

[Helen3]

Sorrry to hear about your experiences. From what you have said and as you notified BnB within 48 hours they should be considering a claim from their guarantee for any damage done and for the extra night the guests stayed and cost of new keys.

You haven't said whether you hold a guest deposit  but if so they should be looking at recovering some/all of the costs though this.

Try contacting them via their social media. 

[David126]

The Police contacted ABB and they refusd to cooperate?

[Mike77]

I would agree, why did you not contact the police and have them contact AirBnB?

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

[Miriam8]

Well, it appears to be open season for anyone who does not like to check out on time and chose to urinate on a host carpet to express being woken up and asked to leave

And it appears that Saul K of Airbnb resolution centre gets brownie points for pushing a difficult file off his desk in a timely manner

And  it appears that resolution centre has developed tidy little meaningless

letters closing a file

And it appears that guests that violate a property can just go on doing so to others as airbnb will not publish a negative review done by a host to warn others - yet another sham - why even bother with reviews and childish thumbs up down when you never publicly publish a hands down

And it appears that once a party that destroys property catches onto this they have a free reign

All the online mechanisms for help and "TRUST" are shams as violater guests have free reign

[Mike77]

Who was the guest?  What was his / her name?

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

[Linda108]

Not sure what prompted this rage from a host and find such a reply not to be helpful to either the host who is seeking support and information or to all hosts who want to make this community work

[Hilde15]

Exactly my experience with airbnb help desk for hosts. They will post some canned responses which in most cases are not even specific to the problems raised or tailored to the questions asked. Impossible to get someone to help who is actually equipped to do so. It's very frustrating.