New strict cancellation policy update

New strict cancellation policy update

Host in Hawaii cancelled our booking a few weeks out before date. 

The booking was made months ago, and Host had strict no cancellation policy in place. 

 

Flights booked, work schedules sorted, family is flying in from Asia etc... 

 

Life happens, things can evolve So cancellations can happen.

But given the strict no-cancellation policy, the host should be penalized financially with an equitable ratio of the deposit as compensation. 

The risk relationship is quite one-sided, and now I am scrambling to find alternatives.

 

As well, the brand loyalty and trust of Airbnb is put at risk by situations like these.  

 

I invite the community to make suggestions on how this should be handled? 

 

 

2 Replies 2
Sandra126
Level 10
Daylesford, Australia

The host will pay a fine (higher the closer to the date, $100), and have a blocked calendar and not be eligible for Superhost program for 12 months. A cancellation is not something hosts take lightly. But things can happen. I sincerely hope you find something even better! Airbnb might give you an extra travel credit to sweeten the experience.

.... and the host will have instant booking option disabled and will get an automated review that he canceled

 

Here on Airbnb hosts do not cancel without a very good reason.... sometimes not even then. But it may happen.