I am now already in a +10 day discussion with Airbnb on an i...
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I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
I have my second guest here for 3 days. She is very nice and educated. She is a professor at a well known college. I created a house manual and left it on her table but I guess she did not have the time to read it. I live there , I ask that since it is a shared bath that we all keep it tidy. There are ample drawers to use in bathroom vanity and my fault I did not put a toothbrush holder although I did not think it sanitary to do so. I found her wet toothbrush and water droplets on top of the finished wood vanity and though it does have a sealer coat on it, there are now water marks. I didn't say anything and I cleaned up the water and placed a metal tray on top of vanity and put her toothbrush and toothpaste into the tray with a folded dry washcloth , once again the next morning I found the wet toothbrush on the vanity with watermarks. I read that "sticky notes" is a good option to place around different areas for my expectations as a host. I know guests have expectations, so do I . They obviously don't read the manual. I did communicate to her that I put up notes- they are handwritten with please and thank you and I laminated them- but I told her that it wasn't just for her, that it was for future guests also. Your thoughts? Also , I have ample snacks the first day, changed the shower head because the existing one wasn't accommodating, - my question is, am I to supply snacks everyday? She asked if I had a coffee to go cup, I had a styrofoam cup but no top- am I to supply this? I rent a room,. My bedroom is over hers, my darn floors squeak when I walk on them, I need to get them fixed- aside from this - I thought even after fixing the floors if my husband and I should sleep in the guest room down the hall as for our guests not to hear us talking and moving about. We find ourselves tip toeing around and whispering- in our description we put down that it is owner occupied and potential for noise because you will hear us moving about. Suggestions please!
@Lakota0 guests will take as much as they can. Some won't stop requesting things, it is just how they are, that doesn't mean you need to fulfill their every request. As long as communicate clearly there is nothing to worry about, just let them know that you provide everything that is listed on your page. Some people feel since it is a home you will have everything available, even things that they don't have at their own homes. As to the toothbrush situation, text her in the app that she needs to put the brush in the tray, that way you can be sure she read it. Guests seem to be very bad at reading, I can't figure out why since the rules are for them, at least I would like to know what to expect when I get somewhere. But just in case, since you live at the property, you can explain to them everything when you show them the place. It is non invasive and you will make sure they know what they are expected to do.
Thank you Ana! I did create some index cards, laminated them and put them in places so they can at least "get the picture". I wasted my time creating a manual for their stay. I read that especially the millenials do not read anything. I do live at the property, but sometimes I am not here when they arrive. It is a self-check in for the most part.
Stop nitpicking, there is a tradeoff... I personally cannot have guests in my personal space it would drive me nuts. Also over 2500 reservations, and i've never had a house manual.