What she means is when we have a no show we don't leave a review unless they have left one first.
When leaving a review we are asked to rate them on cleanliness, communication and observance of house rules. It's hard to answer honestly when they haven't actually stayed. Besides poor communication of course. 😉 I hope this helps.
I kinda figured that but honestly they can leave a review on day 14 and you wouldn't have an opportunity to enter a review at that point, would you?
I don't see the harm in entering "they didn't have the opportunity to stay because of a change in plans" or something like that even if they don't leave a review.