Hello and hopefully someone can help or advise. I haven't received my last 3 payouts from Airbnb. I've contacted my local bank here in Costa Rica and they've explained the issue is that the wire is missing the Ordering Customer or the information of the Ordering Customer is inaccurate when the wire is sent. I just can't seem to get any help to explain this in order to resolve the issue.

 

I been contacted by a "Payments Specialist" and he abruptly closed the support case.

 

If anybody has any advice or help, I would really appreciate it.

 

Thanks so much!

23 Replies

Re: // Not receiving payouts, not getting Airbnb support?

in
Puntarenas Province, Costa Rica
Level 2

Hi @Damian291 @Angeles0 ,
Luckily I had an account at Banco Davivienda, so I switched my payout method to them. It took approx. 3 weeks for them to track and resend the funds. Make sure you send Airbnb the bank's transaction recipients of the funds they sent back to Citibank. Hope you guys get your funds back soon, I know it's stressful.

Re: // Not receiving payouts, not getting Airbnb support?

Level 2

@Dyanne6 have you had any luck yet?   I have been dealing with the same problem for over a month now and have sent airbnb support the info from banco Costa Rica with the payouts they rejected but have not received any held.   

Re: // Not receiving payouts, not getting Airbnb support?

in
London, United Kingdom
Level 2

I haven’t either. I had a chat with customer service about it and they said they were going to check and get back to me but didn’t. 

Re: // Not receiving payouts, not getting Airbnb support?

in
Nosara, Costa Rica
Level 2

Quick update ..I just recived confirmation from BCR that they charge us$25 per each rejected transaction.

this bank is unbelievable.

BCR decides to change its rules on receiving international deposits, applies it, doesn't tell anyone and then charges their clients for the surprise changes they made. Wow, leaving in "paradise" at its best.

Yes BCR should not be charging its clients for this.

and IF they have requested ARIBNB to make changes in the TEXT on the payouts (since May 9) and AIRBNB doesnt want to do it..then I think there's some share responsibility for this ongoing issue affecting many hosts in CR.

 

Re: // Not receiving payouts, not getting Airbnb support?

Level 2

Hey @Pacific-Azure0 have you received your payments yet?   I am dealing with the same issue.   I was using banco de Costa Rica and they informed me that they are now requiring a different format for all incoming wires and although they informed airbnb of this they didn’t change anything.   So they bank started sending back the payments.   Once I realized I changed my bank account on file and have received new payments but not they ones that were rejected from the previous bank.   Customer support is totally useless and Keeps closing my tickets even when they are not resolved.   If you have any advice i would really appreciate it!!

Re: // Not receiving payouts, not getting Airbnb support?

in
Puntarenas Province, Costa Rica
Level 2

Hi @Pura-Vida-Surfers0 

I have received the payments that BCR returned. It's not Airbnb's fault, it's BCR. BCR is pretty much the worst bank to work with in Costa Rica.

 

Here is what you need to do:

 

To fix this you need to call BCR's department of International Commerce. This is their number: 2287-9044. Ask them to email you the transaction receipts of the funds they've returned to CitiBank which is Airbnb's payment processor. Send those receipts to Airbnb customer support so they can track the funds. Be patient and they will resend the funds. Important thing is to change the payout method, since you already did you will receive the funds. Can take a a few weeks but you will get them.

 

 

Re: // Not receiving payouts, not getting Airbnb support?

Level 2

I've actually done exactly that.  But i keep getting the run around from airbnb support.   They have even deleted my messages and closed my ticket before the problem was even solved.  I have a ticket open again and they've told me they've traced a located the funds a week ago but I have still not recieved anything.  When I call for more information they tell me theres nothing they can do because theres already a 'specalist' handeling the case.   If anyone has any advice please let me know.  I'm at my wits-end. 

Re: // Not receiving payouts, not getting Airbnb support?

in
Mauritius
Level 2

Hi..I bought an apartment where the former owner was on Airbnb. I took over his account and updated with my details.i decided to clear all former stays and without realising cancelled the 2 last stays which were in April and May. My first guest arrived end of June. As I was not receiving any payment I queried and was told that since I had cancelled 2 previous bookings on the system Airbnb had refunded the amounts to the guests. Now they are refusing to pay me saying that I owe them the amount they refunded. How can this be that Airbnb refunds customers who have stayed and paid on the basis that I pressed cancel? They tell.me that until the amount is covered I will not be paid. This is insane dishonest. It is not possible to cancel a current stay without calling them and yet they pretend that they have processed automatic refund for a former stay whoch by they way was not my earning but that of the former owner. I suspect that the ambassadors are playing the fool with me and they it is not true that they refunded the former guest but what can I do? Can this be escalated? 

Re: // Not receiving payouts, not getting Airbnb support?

in
Liberty, MO
Level 2

It is unethical business practice  what Airbnb is doing. They have announced a 2 billion dollar buy back of stocks/ huge earnings for quarter two and still have not payed many hosts for stays. We have not been payed from Airbnb for over 7 weeks and know other hosts personally that have also not been payed for their stays in Greece. @Pacific-Azure0 @Pura-Vida-Surfers0 @Damian291 

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