Number of guests changed

Number of guests changed

I have a pending reservation request which was originally submitted for 1 person but it’s actually for 3 people.  Does the guest change that or do I?  How?

3 Replies 3
Emiel1
Level 10
Leeuwarden, The Netherlands

@Liz-And-Scott0 

The guest can withdraw the request and submit a new one.

 

Or you can accept and the guest (or you) can change the reservation afterwards. The change must be accepted by the other party.

https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest

https://www.airbnb.com/help/article/50/as-a-host--how-do-i-make-a-change-to-a-confirmed-reservation

Best regards,

Emiel

 

 

Lawrene0
Level 10
Florence, Canada

Either one of you can do it, @Liz-And-Scott0 . I usually ask the guest to do it, so they learn how for next time, but sometimes they "can't find the button" and so then I do it for them. 

If you can't find the button, it is at the top of that guest's message thread in your inbox. Open the thread and then look for the "Change or Cancel" button. Just follow the prompts to change the number of guests.

The guest will have to accept your changes in order for them to take effect.

Lawrene0
Level 10
Florence, Canada

Yes, sorry, you asked about a reservation request, not a reservation, so listen to @Emiel1  rather than me, @Liz-And-Scott0 . My advice is for a confirmed booking.