Outstanding Amount

[Rosey2]

Hi everyone.

I have a guest who is asking what amount is outstanding on his booking (he is due to arrive next month). Unfortunately as a host I am not able to check this. Right? He says he cannot find it on his Airbnb app. 

Could you please help me on how to advise him.

Kind Regards

Rosey (Durban - South Africa)

[Paul1255]

Hi @Rosey2 I hope you are well!

You are right, you're not able to check this-  Airbnb handle all payments/transactions for the guest and then hold payments to you until 24 hours after your guest checks-in.

You should advise your guest to contact Airbnb directly to answer his question if he can't see the information he needs on his reservation or correspondence with Airbnb.

Best wishes

Paul 🙂

[Rosey2]

Thank you so much Paul.