Part-payment not received

[Natalie344]

I had a guest book for this bank holiday weekend, and subsequently cancel. Airbnb confirmed they had been refunded as per our strict policy.  I have an outstanding upcoming part-payment, regarding this guest. It was due yesterday, but didn’t come through.  Another guest booked the same dates via Airbnb and I received their payment yesterday.

Has anyone experienced this before? Where the part payment is due, but not received?

Many thanks Natalie 

[Linda108]

Any chance the guest pleaded extenuating circumstance with the cancellation?  That would allow Air BNB to refund the total amount despite your cancellation policy.