Payment didn't come through, conversation with important information was deleted - how to recover?

[Su-And-Morten0]

I had a request that I accepted. With the request was a question about bedding that I answered. The payment didn't come through within the first 24 hrs, and the conversation was somehow automatically deleted by airbnb. We invited her again, payment was confirmed the second time around and we started a new conversation. I asked if she had received the initial message, but didn't get a reply to that.

Now hosting is done, and she is complaining in her public review that I did not explain the bedding situation, which I did in the now deleted message. How do I recover this message? And get Airbnb to apologise to my guest that they deleted important information and having detrimental effects to my hosting reputation? 

Best regards,

Morten

[Linda108]

@Su-And-Morten0  Are you aware that the pictures of the bedrooms are blank?  You should not have to explain if your pictures are accurate.  Most guests look at pictures.  Your response to the guest review seems fine, but the lact of pictures is odd.