Payouts issues

in
New Brunswick, Canada
Level 2
76 Views

Hello, we have been hosts for a few years now, this year has been the worst I ever saw with Airbnb, they started these new security requirements, since then I haven't been paid.

So far I am owed over $2000, Support is not answering my messages, I have talked with their help center, but all I get from them, I am so sorry for the problem you having, but I can't help you, I just sent this to another department.

I ask to speak with a supervisor and they say they can't do that, I have to write support, and yet they don't answer you.

 

Do I have any legal recourse? I pay Airbnb for service and yet they control everything.

 

I don't know what to do anymore other than to close my account and go somewhere else.

 

 

2 Replies

Re: Payouts issues

in
Arkansas, United States
Level 10

@Gilles412 

 

Posting straightforward, factual accounts of this problem on social media has reportedly been successful.

 

Filing a complaint against Airbnb in small-claims court will definitely get their attention.

Re: Payouts issues

in
New Brunswick, Canada
Level 2

Wel, looks like I am at that point, I am getting all my paper work in order to make a claim.

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