I want to send a special offer to a returning guest.

[Dora486]

How do I do this?  Usually special offers are sent by responding to a booking enquiry but when the returning guest tries this it only brings her to the previous messages relating to her previous completed booking.  I want to keep this within Airbnb as it keeps our accountant happy.

[Colleen253]

@Dora486 Accept the request and then use the ‘change reservation’ button to adjust the booking amount to your liking. Guest gets a notice of change request and  must simply accept. Airbnb then adjusts the total for the guest. 

[Dora486]

Thank you, I knew there must be some kind of workaround.   Thanks ever so. 

[Dora486]

What I ended up doing was agreeing a price thru Airbnb messages, then blocked the dates so my guests had time to book their flights.  once flights booked,  I unblocked the dates, put on the new agreed pricing and she immediately booked at the new amended price.  Bit clunky but did the trick.  I was a bit surprised that Airbnb didn’t have the functionality to do a repeat special offer rate automatically??

[Ryan2352]

Is your accountant's happiness worth it?

The guests save the ABB fees (10% or so) plus you save the 3% commission.  You can still charge your normal rates and the repeat customer will automatically get a savings that doesn't impact your bottom line.

[Dora486]

Actually yes.  It makes life so much easier and that’s worth it’s weight in gold.