Persons not charged

Neva2 · ‎26-02-2017

Hi everyone! Today I notice somthing and I need a help fixing it. I have one request for apartment 4 persons are in regular price and 5th persons selected is an extra persons and I charge it 12€/night. But today I notice that guest select 4 adults and 1 infant and infant is for free? Why is that so? I charge infants as well as I provide the baby crib, baby feeding chair and things like that. Why Airbnb won't allow me to charge an infant? I think that hosts have to decide whether to charge an extra person or not, it is not Airbnb call!

Marit-Anne0 · ‎26-02-2017

@Neva2

Unfortunately that is the way it is on airbnb. I have chosen not to accept infants.

You can try and add in your description and house rules that you charge extra person fee for infants - then change the booking in retrospect to include the charge for the extra person.

Neva2 · ‎26-02-2017

Thank you for your answer! In my opinion that is really not correct from Airbnb. I'm Airbnb member for 3 years and nothing similar hapened to me. Now I have to discus with my guests to select 5 adults insted of 4 adults and an infant. And nobody notice me that something changed!!

Marit-Anne0 · ‎26-02-2017

@Neva2

It has been a hot topic on the forum for some time now. Changes are never announced so the best option is to consult the forum as often as you can.

https://community.airbnb.com/t5/Community-Help/Children-under-2-Free-NO/m-p/256493#M29297