Hello my fellow beautiful hosts!
I rented out my room and had an incident that happened that was not under my control, nor anything I did, and she was injured, and the guest was unhappy but stayed the whole time. I did everything I could from giving her gift cards, after she told me she was unhappy on her last day, and I paid for a partial refund because she mentioned she would write a bad review.
That said, I worked with her to help her and I reached out to my Lemonade Insurance (which they do not cover airbnb) to help with the costs. I had to refund her in full to prevent a negative review and I was denied the insurance claim.
Is there a policy that helps in these situations? Airbnb will only cover property damage.
Any advice will be much appreciated!