What is reasonable in this circumstance?
I had back to back guests. Apparently the prior guest deposited something in the toilet that slowed down the flush. This was in the master bathroom my mother used to use. Five years, never plumbing issue.
Rather than call me, particularly after not getting a response to an email, the guest told my building security guard. I was in the middle of running a conference but would have answered if my phone rang or vibrated in my pocket. The email to me the following morning, let me know my cat came out to play - then, as an aside, he mentioned the toilet. Although I immediately reached out to maintenance, I would have no idea of the resolution unless my guest advised me. They come, they repair, they go. It wasn't until almost midnight before they were scheduled to check out the next morning, that he responded to my inquiry to him if the repair was made. It was not.
When I arrived, the flush was indeed slow but the water was clear, indicating, the toilet was usable but slow in flushing. Indeed, not ideal but not the problem he expressed -after discussing the cat.
He's now asking for a $75 discount claiming the toilet was a major inconvenience for the two women staying in the second bedroom. (He doesn't know if they may have caused the problem the night before. The complaint didn't come until the following morning.) They had access to a second toilet, both sinks, both tubs and both showers. I provide plush towels, wash cloths, hand towels, bath mats, soap, shampoo, and toothpaste. I've given up my entire two bedroom luxury apartment, gym, laundry, rooftop deck, wireless internet, cable TV, parking space and a stunning view of the park. He want's almost 30% refund because he failed to adequately notify me of the degree of the problem. Had he called me and expressed that the second toilet was the issue that he now claims, I could have arranged for them to have used one of the buildings two guest rooms at no cost if maintenance was unable to come in immediately.
