Hi @Shohreh-And-Cyrus0,
Although I have never had such an incident. I don’t envy you in this situation.
Ps.
You referred to 5 PM (I suppose these are your after office hours check-in instructions).
First of all, Airbnb representatives will just try to resolve any issue, while they are on the other side of the planet. So, whether it is 3 AM. They will not really care. As this is a 7x24 operation.
There are 3 red flags here:
- Guests in need of another place to stay, due to cleanliness issues
- And they needed a place to stay, in the middle of the night
- An extremely last minute booking
90% of all guests check in: Later in the afternoon, Early in the evening.
It doesn’t take hours to notice a place is not clean enough.
So you just got yourself a set of difficult guests, by accepting Airbnb’s request.
And the guest may leave you now, a nasty review too.
Trying to do an unattended check-in, being tired, in the middle of the night, in a strange environment and most likely had some drinks too.
When I would be called in the middle of the night, to solve such a problem. My response would be: Thanks, But no thanks. We need preparation time!
I once did a 1-night stay, booked the day before (as the guest did not have a place to stay). And I will never do it again! As this was a very bad experience!