Hello Everyone,
I referred a host and a payment of $280 was shown processed to my account, but I never received it. When I called customer service, it was explained to me that the payment should be a credit for booking a listing. However it show that it was sent to my bank account listed as my payout method. I never received the payment at all. The customer service representative asked me to book a random listing and they’ll apply the credit to the random listing. However, Air Bnb terms read that, I’m supposed to get a CASH PAYMENT.
after pointing out the discrepancy in the terms versus what the representative was telling me (non of what aligned with what’s in writing) she shared a screenshot stating that the Host Referral Program is suspended due to Covid19. I’m finding that AirBnb is not upholding their own terms and conditions, and this can possibly have an impact on my stock investments in AirBnb as it poses a legal problem, and a bold lack of integrity.
My question is, what does Covid 19 have to do with referring a host? What is the impact of the Covid19 pandemic on me getting the money as promised. Are there others having this experience, and how are you handling it?
