Refund being sent to cancelled card

Mila30
Level 1
Portland, OR

Refund being sent to cancelled card

Hi everyone, 

 

I recently cancelled a reservation and received an email that I was going to get a refund. Then I noticed the card my refund was going to be sent to (because I used it to pay for my reservation at the time) is no longer active! I had to recently get a new debit card because they wanted me to have a chip.

 

Does this matter? My account is still active but don't know if because my card is not, that I will have trouble receiving my refund.

1 Reply 1
Gerry-And-Rashid0
Level 10
London, United Kingdom

@Mila30

 

If the card is just a replacement for your old card, with the same bank, connected to the same account, then your payment will go to the new card.

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