Hi Iwona21,
We demanded the
ARN number, which is 20 digits long.( united Kingdom bank)
When we contacted the bank they traced the monies immediately and informed us that AirBnB have received the Monies back. We contacted AirBnB to inform them, now they say they want written confirmation from our Santander Bank!!!
Talk about deliberately delaying.... and do not give a dam about their customers. We are not new customers, so loyalty does not mean anything to AirBnB.
The agents dealing with the issue change daily and they make you start at the beginning asking to explain the problem all over again but its all on the message trail!!!!!!!!!!
GRRRrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr