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Refund

‎04-06-2021 10:17 PM
Maria13924
Level 1
‎04-06-2021 10:17 PM

Refund

Good afternoon,

could you please send the money back to my last clients they were not happy with my space !

is there a phone contact ?

Maria volpe

‎04-06-2021 10:17 PM
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2 Replies 2
‎04-06-2021 10:34 PM
Sarah977
Level 10
Sayulita, Mexico
‎04-06-2021 10:34 PM

@Maria13924  You have posted this on the community discussion forum- this isn't Airbnb customer service. 

 

Contact info for Airbnb CS is in a large pinned post on the first page of this Help forum- " Contact Airbnb".

‎04-06-2021 10:34 PM
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‎04-06-2021 11:17 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎04-06-2021 11:17 PM

@Maria13924 

You have nice reviews on your listing.

Can you explain why your guests were not happy and why you want/need to give them a refund ?

BTW you can refund a guest yourself via the resolution centre:

https://www.airbnb.com/help/article/165/how-do-i-refund-my-guest

 

‎04-06-2021 11:17 PM
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