Refunding a Guest When Payment Has Not Been Made to the Host

[DeniseandAndy0]

We are new to Airbnb and are finding it difficult to find a way to ask for a guest to be refunded, in full, due to miscommunication for a 1 night stay at our home.

His credit card has been debited for the accommodation. 

As we have not yet set up a payout method we are not holding his money and cannot see a way to contact Airbnb to ask them to simply process a refund.

Please Help, we feel so bad for this guy.

Thank you.

Denise & Andy

[Quincy]

Hello @DeniseandAndy0,

Welcome to the Community Centre!

I'm sorry to hear about this. Has the guest tried to contact Airbnb? 

I was able to find the how to contact Airbnb guide in the Community Centre. 

Let me know how it goes!