Im having the same problem PLEASE HELP, I have had to cancel my booking which was from 1-7 July due to unfirseen circumstances and very recebtly foundout my both my parents are sick with Cancer Bowel and Prostate so treatment will be happening aorund this time and I now need to be in the U.K.. At the time of cancelling I explained this to the host. I have paid only part deposit of £184.84. it does say STRICT Policy canellation up to 48hours and 14 days prior to booking well I have given her way more advanced notice than this almost 6 WEEKS notice in order for her to find somebody else, she has conveniently told me its "out of her hands now" and that i must speak to Airbnb which I have done, and explained my situation, they have tried to conyact the host to see if she wouod consider paying me back my deposit, 3 times they have tried to contatc her to no reply or agreement to refund. As you can see form my emails and proof if receipt I was sent a confirmation email stating I WILL be receiving a refund of £164.64 (photos attached) - there service fees. So to state this then inform they cant pay me now is again breach of policy.
Air bnb are now informing me they cant refund and how very bad and stressful the sitaution is, how dare they! . They can also see that I am a new user and this would've been my first trip with the company. I cannot beleive they have the audacity to then offer me a ridiculous £47.00 coupon towards my next trip, when i have paid £184.00 are they joking?
So I am now looking to get legal advice because non payment of my refund is now a breach of policy, given the circumstances and that I have given plenty of notice enabling the Host to find another booking I think they are taking the piss. So unless I am paid I will be taking further action now and also discrediting the Host and this apalling company all over Social Media. This is an injustice, this is NOT accetpable so any advice would be much appreciated. One very unhappy Customer.
this was my receipt sent to me straight after I cancelled, why am I being told I can't get a refund ? this in itself is breach of policy!
it states here a deposit of £88.00 to pay so why was I told I had to pay £184.84?
It Staes 14 days prior to check in I am giving 6 weeks notice!!