Reimbursement

[Claudia1655]

as host i cancelled a guests reservation after contactin the guest(due to unexpected circumstance) which airbnb penalizes 50- for cancellation yet airbnb published my cancellation as accepted and the would be guests !!!funds are incognito!!!!! refunding the guest 100% id my goal and i need airbnb support. How do i get this?

[Branka-and-Silvia0]

@Claudia1655 

I don't understand your post. I've looked at your listing and all dates are blocked so nobody can book.

You have no reviews at all.  If you have canceled the reservation then you would have an automated review posted, something like " Host canceled the reservation xx days before arrival"

If you cancel the reservation then these dates are blocked.

If you cancel due to extenuating circumstances (illness, death in the family, fire, etc...) then you are not penalized and you don't get an automated review but you have to contact Airbnb and ask them to cancel, you can't cancel by yourself if you don't want to be penalized.

Are you sure you canceled the reservation? Or you just declined an inquiry or booking request? If you want to cancel the reservation then you have to do it on Airbnb by clicking on "change or cancel this reservation" . It is not enough to just inform your guest by message.

Anyway, make sure you inform yourself about how Airbnb platform works before you activate your lisitng again.

[Susan17]

@Branka-and-Silvia0 

"If you have canceled the reservation then you would have an automated review posted, something like " Host canceled the reservation xx days before arrival"

If you cancel the reservation then these dates are blocked"

Not necessarily. If asked, Airbnb routinely removes review cancellation notifications and unblocks the cancelled dates for "new" users. For example, my neighbour hosted last summer, squeezing 10 guests into a tiny 2 bedroom house, and she received 4 bookings that she cancelled, because they were only for 3 or 4 guests. (Host wanted bookings for bigger groups, so she'd make more money on them).

She called Airbnb, pretended she didn't understand English very well, and with no fuss at all, they removed all 4 cancellation notifications, and unblocked the dates for her.. Host was laughing her arse off at Airbnb's "stupidity" (her word). And she couldn't really be classed as a newbie either - she'd also been hosting several times the previous summer too, and knew exactly what she was doing.