Request for reduced rate.

[Ledden-Garth0]

Just received a message from guest who says our prices are too steep, and can we reduce them.  I have messaged back saying that we do not accept such requests, but I am still being asked to either accept/decline booking.  How can I decline without detriment to our listing?

[Ana1136]

@Ledden-Garth0 was it a request or an inquiry? If it was an inquiry you dont need to do anything, an answer is enought. If it was a request I would tell them that they have couple of hours to cancel the request or I will accept it with the current rate and they have 48h to cancel for free if they don't like it. 

[Ledden-Garth0]

Thank you Ana.  It was an enquiry, so hopefully my response will do.

[Ana1136]

@Ledden-Garth0 your response most definitely will do, you must decline or accept only requests. 

[Linda108]

@Ledden-Garth0   Are you dealing with just an inquiry?  In that case, just ignore the accept or decline.  If a booking request, decline and cite the reason closest to your reason even if not exact.

[Sarah977]

@Edin121 Well of course if a host cancels a reservation they won't be paid for it. You expect to be paid for a service you are not able or willing to provide?