Hi everyone. I had a resolution center request escalated to airbnb. When I saw the request it also said that it was “closed” and I thought it was resolved and that the guest was happy with the refund. I was trying to verify it on my account but couldn’t see anything. I did not check my email in the last two day and today I got an email from airbnb saying that the request had been escalated to airbnb. Can I still write to the guest and explain this, or do you think is better that airbnb solves this problem? Shall I write to airbnb, if yes where can I write I can't find the page or contact to write to. Also in the meantime the guest wrote a review and I am concerned that this could be really bad ( I can’t see it because I haven’t written mine yet.). So what do you suggest I should do?
Please help... thank you