Resolution

[Caesar6]

Dear Community,

I need help with the following.

One of my guests have damaged my ceiling light and it is not working anymore. I opened a resolution through Airbnb and the guest refused to pay. I involved Airbnb to settle the resolution but after 10 days I still haven't heard anything from a case manager. I called several times and sent a message but still no one answers or they tell me they will get back to me. 

This is the first time I encounter this kind of problem with Airbnb and it looks I am out of options because no one wants to put me through to the case manager. Can anyone help me with this situation?

Many thanks.

Best regards,

Caesar

[Mark1412]

Caesar, something things just break. I have one of those old fashion lights where you pull the chain to turn it on and off. One day, I pulled the chain and the light broke, locked up. It just broke.

Not every damage is the result of the guest. You would have a hard time collecting on a leaky fawcett because once and a while, fawcetts need new washers. Once and a while ceiling lights break.

It helps your case if you can show how the light was broken. It helps if you investigage so you can show Airbnb that the guest is responsible.

[Caesar6]

Hi Mark, yes that's the plan to discuss with Airbnb but Airbnb is not responding to any messages.

[Shak-and-Sid0]

who broke the light?🤔