Response rate

[Kaye6]

I always respond within hours.  My rating is being lowered because the guest asked a question, which I answered.  I neither approved nor declined the offer.  I answered the question and the guest did not respond.  Why am I penalized for that?  That does not seem right, Airbnb.  I respond within hours.

[Sandra126]

Doesn't count unless an accept or a decline. You can always tell non responding guests that you had to decline as they didn't respond, but you are happy to accept a new request should they still want it.