Review related question.

Answered!
Theodore-Timothy1
Level 2
Kota Kinabalu, MY

Review related question.

Hello Hosts,

 

I am quite new with airbnb and i have just hosted 2 of my first guest for the past couple of days, after their check out, everything was good according to them and i sent them a message if they can leave a review for me as it will be a great help for our small family business. But i havent been getting any reviews from them and i was wondering if i should hit them up again with a message,  reminding them to give a review during their stay? I dont want them to feel i am pressuring them or just plain annoying.

 

any opinion and suggestions are much appreciated. Thank you

 

 

Top Answer
Jennifer1421
Level 10
Peterborough, Canada

@Theodore-Timothy1Bear in mind, too, that once you leave a review, they'll be messaged by the platform and prompted to leave you a review to "see what you wrote". The review window is 14 days. I believe guests are reminded by the platform at the 7 day mark and again a couple of days before the window closes. Messaging the guest again yourself might annoy them, as that will make for a lot of messages/reminders.

 

Also, if they are traveling onward from you, they may be waiting for a convenient time to take a break from sightseeing (or whatever) in order to sit down and do reviews.

 

I'd counsel patience.

 

Best of luck in hosting, and welcome!

View Top Answer in original post

4 Replies 4
Yadira22
Level 10
London, United Kingdom

Hi @Theodore-Timothy1 

Hope you are well and welcome to hosting.
Every host has different view on this matter- personally for the sake of my sanity I don’t even look at the in depth of a review anymore. However, as you are starting out I imagine you are hoping to exert yourself as a professional! 
Personally, I would not remind them again but just write a review for them- this normally spikes people’s curiosity and as the review is only visible once both parties have written theirs... it should work! 
Good luck to you! 
Yadira 🙂

John1080
Level 10
Westcliffe, CO

@Theodore-Timothy1, not all guests leave reviews and I would not bother them. As @Yadira22 said, once is enough and actually I would probably not message guests in the future even once about leaving a review. Most of them will leave a review, but not all.

Jennifer1421
Level 10
Peterborough, Canada

@Theodore-Timothy1Bear in mind, too, that once you leave a review, they'll be messaged by the platform and prompted to leave you a review to "see what you wrote". The review window is 14 days. I believe guests are reminded by the platform at the 7 day mark and again a couple of days before the window closes. Messaging the guest again yourself might annoy them, as that will make for a lot of messages/reminders.

 

Also, if they are traveling onward from you, they may be waiting for a convenient time to take a break from sightseeing (or whatever) in order to sit down and do reviews.

 

I'd counsel patience.

 

Best of luck in hosting, and welcome!

Theodore-Timothy1
Level 2
Kota Kinabalu, MY

Thank you so much for you all responses and I appreciate it so much.

 

i will follow as you all responded and it makes more sense then in my head, haha.

 

again, appreciate the response, really helped a new host like me ☺️