Hi There!
Some of you may recall my post last month regarding the guest who left a horrible (and unfounded) review. I wasn't too worried about it, as I expected it to be buried under good reviews in no time. I've had two good reviews since (one of them absolutely glowing), however neither of them are showing up on my listing. They do show up when you look at my profile (until you click "read all reviews"), but on the listing it's self, the first review to be seen is still the bad one. Two friends check my listing for me (one of them half way across the country), and it's the same thing, so I know it's not just my account.
Anyway, I spent over an hour on the phone with Airbnb after the second one didn't show, and they insisted that they see both the new reviews (and provided a screen shot to prove it). To the agents credit, suspecting it was an issue with their internal network, she even checked my listing from her personal cell phone on her lunch break, using cellular data, but said she could see the reviews there, too.
This is getting extremely frustrating, as I haven't had any new bookings since the bad review went public. My current guest leaves on Sunday, so I'm hoping their review will actually show. In the meantime, has anyone found a solution? I know it's a common issue, but I haven't heard if anyone's found a solution.
Thanks!
Steve