Reviews

Maria2973
Level 2
Poundstock, United Kingdom

Reviews

If a guest gives you 5 stars for every category - how can they then give you  overall 4 stars and not 5 ????????

1 Reply 1
M199
Level 10
South Bruce Peninsula, Canada

@Maria2973 

 

This has been discussed numerous times here. The general consensus is...

 

1. Some people don't give 5 star overall ratings, no matter what.

2. There was something the giest didn't like, but it didn't fall within the individual categories.

 

Hope this helps

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.