Reviews

[Janet23]

Hi, 

We started Airbnb in March 2016, has hosted in excess of 100 times and were super host from the first assessment and ongoing 

We get about 85% 5 Star ratings and the balance 4 star.

Where can I actually see why I got a 4 and not a 5.

If I know I can take action to improve the experience of future guests

Please assist

Kim

[Steve143]

Hello @Janet23,

There isn't a way to find out why you got, say, a 4 star review from someone but you can find out who left you a 4 star overall rating.

In "Stats" click on "Ratings" and scroll down to the "Reviews" section. There you'll see the box saying "All ratings". Click on this and then on "4 stars" to see the reviews from each guest who left a 4 star overall rating.

If you like, you could then contact them with a message thanking them for their stay & review and asking their opinion on how the experience could be improved.

If you check the ratings after each guest leaves you may be able to correlate these 4 star reviews with changes in the individaul ratings for accuracy, cleanliness etc. to see if that guest left a 4 star review for something specific.

If you click on the individual ratings you'll see how many 5 star, 4 star etc. assesments you got for that category.

Steve.

[Sally134]

Because people are difficult and expect everything cheap that's why you get 4,  I have gone above and beyond to make my guests feel comfortable, I have a lovely clean home, close to all amenities  & I am always available to help,  but  people want more.  I don't want to be a host any more with airbnb, I received an email saying if I can't get 4 + they will cancel my accout.  OK happy please cancel, I don't really want to rely on people to judge me as I know my home is lovely, clean, and I am a nice person and these guests expect SO MUCH for nothing and Airbnb are looking after their own interest not the hosts.  I am not going to be with airbnb any more after I host the last bookings - from a very unhappy airbnb host PS : my last guests were HORRIBLE