@Lynda146
your guest didn't mention cleanliness in his review but you mentioned he rated you low for it in your answer to his review. Why ? Next time if guest mention something in his private review you can answer him on your message thread, not publicly.
Look, common sense is rare nowadays. We can warn them, instruct them, put notes all over the place, write everything in our listing descriptions and hose rules ... but if people don't think, don't read and forget everything we told them then it is useless. I've told that before and will tell again - I often feel like a big mom who cares about a bunch of kids.... and then get criticized by teenagers.