Security deposit claims

[Russell144]

I requested funds from a security deposit due to damage incurred. The 72 hour deadline has passed and the guest never responded and I haven’t been contacted by Airbnb, what should my next move be?

[Emiel1]

@Russell144 

I think there is no other option left then contact Airbnb again.

See also (from guests perspective):

https://www.airbnb.com/help/article/352/what-happens-if-a-host-makes-a-claim-on-my-security-deposit

Best regards,

Emiel

[Lisa723]

@Russell144 have you clicked on "involve Airbnb" in the resolution center?