Smart Pricing Bug - overriding smart pricing

[Gia11]

Two dayes ago I was confused. The issue is next:

For my listings' global option, I have "Smart Pricing" = "ON".

Then I set from the multi-calendar "Smart Pricing" = "OFF" per each day for whole opened period.

and a day ago, airbnb system, without any notification - switch "Smart Pricing" = "ON" per each day for whole opened period by itself and I got booking with inaccapable price.

I faced such an issue the first time for the past 2 years.

When I ask support, they said that "Smart Pricing" from Listing settings OVERRIDES "Smart Pricing" for multi-calendar.

In my opininon it's absolutely nonsense..

But if it's like that, why then the system gives us the option for switching "Smart Pricing" from multi-calendar?

[Tiago171]

Hi Gia11 there is an actual bug happening inside the system that is turning the smart price on, on our users. The technical team is already working to fix this issue but they are not giving a time to solve the issue. 

[Branka-and-Silvia0]

@Gia11 

yes, you are not the only one, file a claim to customer support https://www.airbnb.com/help/contact_us

[Gia11]

Aha, so the statement from the support team member originally was wrong.. What is concerning me, that the support sometimes does not accepts the existing issue !

That is the most problem, but not the BUG!

Thank you @Tiago171  & @Branka-and-Silvia0 for the information.

[Branka-and-Silvia0]

@Gia11 

read this https://community.withairbnb.com/t5/Help/Lazy-responding-to-a-serious-error-from-the-Airbnb-support/...