Special offer that keep changing status

[Katherine441]

Hi all

Wonder if some of you can help me with this bizarre situation..

I have a potential guest trying to book my place. Initially she sent an enquiry, I responded with a special offer (SO) that incorporated the tourist tax required here. She said she wanted to accept. 

The status of the SO now keeps changing - from expired, back to not expired, to expired. It's far too early for it to actually expire.

At some point just now, my calendar said that I was awaiting payment from her on the SO - now showing grey in my calendar. A few minutes later, it's gone. I suggested that when the SO shows expired, she should send a regular request and we'd sort the tax later. She said that she was unable to do so because Airbnb said she had a reservation already - I assume the above acceptance of the SO.

What on earth is happening?? Any ideas? 

What could cause a SO to show as expired? Is this actually something that's coming from her? Or is this a glitch that you've previously experienced?

Many thanks in advance!!

Katherine

[Helen427]

hello @Katherine441 

Welcome to CC.

Have you reached out to Customer Services?

They might be the best option to get the matter resolved expeditiously as that's what they are here for.

You can find there local number lisited here in CC if you use related keywords here in CC.

All the Best