Squabbling with another Super Host

[Meredith0]

Okay. I booked a few days at a place that has a strict cancellation policy, and I had to cancel. I did this a day before the "no refund" deadline, and should have received 50%. But I wasn't credited... This I need to take up with Air BnB, I know.

In any case, I have never not reimbursed – at least partially – a guest who has cancelled, though my policy is strict as well. I asked this host if we could work something out but we ended up getting into a big argument. He said, "Lesson learned. Super Host does not equal Super Guest". 

He said I was giving him too much work when we were negotiating. I am really angry! Is this going the extra mile? 

Sorry. Just had to vent.

[Gerry-And-Rashid0]

Feel free to vent....but, I am curious - why do you have a strict cancellation policy if you never apply it. Surely a flexible one would make more sense?

While it's very generous of you not to apply it, people choose that strict policy for a specific reason. They do not want to be out of pocket if people cancel. 

I guess being super host is no guarantee that everyone sees eye to eye on cancellations or other issues!

[Deborah1]

I have strict also, but usually reimburse something. I do this so it can be my choice and not dictated by the policy. I usually reimburse based on my ability to rebook. It seems fair and I want to treat others as I wish to be treated. However, I would understand that someone else may choose not to reimburse since the policy does not require them to do so.

[Meredith0]

I would enforce my policy if the situation ever arose where I thought someone was screwing me around, but that has never happened. Maybe I'm lucky that way? 

The annoying thing about this situation is that I KNOW my having booked and cancelled didn't put him out of pocket. He has a place with a large number of "units" and there's no way they would all be booked on my dates. 

But worse, really, was him telling me that it was too much work to negotiate. Like I was wasting his valuable time...

[Fab2]

I undersand your being upset but you seem to expect from others to manage their affairs as you do which is not realistic at all/demanding.   

Maybe you did luck out with your guests but, for all you know, he may have as many cancellations as he has reservations and extending a refund to everyone as you do is simply not how he chooses to handle his rental units. He probably isn't a negotiator and feels pressured by your incessant requests ("too much work" aka stress?) which resulted in a break in communication. Airbnb does remove the negotation part out of the equation which is a huge plus for many timid hosts and the lazy ones amongst us.

As hosts, we take plenty of losses and chuck them up to "lesson learned". It seems the same is only fair as guests also.

I'm not taking sides here but you're obviously not going to be getting your money back nor can you do much about it so I'd move on at this point.