Stat's page and ratings

[Christine56]

Hello

I'm confused as to the new stats page and ratings. By the looks of a summary taken from my mobile (picture below), it looked as if I have received 5 booking requests, when in reality I only had 1 request, which we accepted. 

Im concerned with why the mobile app and the full website stats are different?

[Raffaele-and-Astrid0 · Accepted solution]

HI @Christine56

this is a problem that everyone has. The App has some issue with the stats, to me show 27 request and 17 booking, when I only had 3 request and 3 booking. 😄

no big deal, I hope that the IT guys gonna fix soon.

Cheers Raf

[Christine56]

Thanks Raf for getting back to me, you have a bigger discrepancy that I have!

Shall I lodge this with IT or do you think they already know?

Cheers

Christine 

[Gavin25]

My Stats say that i have 18 requests and i have only had 2 bookings?

[Samantha93]

I have the same problem. I've only had two bookings (one cancelation and one guest stay) and it says I've had 5 reservations. It makes me nervous that I'm missing something on my calendar even though I know I would  get a notification (hopefully??)

[Bonnie227]

Hi all!. I too get concerned when the website shows something that is inaccurate. I'm hoping for Super Host status coming up soon. 

My dashboard has conflicting data:

What to work on

Overall rating   

You  *– 

Requirement 4.7 *

Guests expect a consistent level of quality, no matter where they stay.

However, I actually have legitimate stats on my Progress Page:

Overall rating 4.9*

Total reviews 8

5 star reviews 88%

Very frustrating!

Any ideas on how to fix this?

Thanks!!

[Rita-and-Omkar0]

Hi ,

i have the exact problem . Called AB&b customer service and logged concern. Natasha at CS says she forwarded conflict to their Technical team & assured me that the team would get back in 2 days. 

Had to explain the discrepancy to her step by step - did not get it first . Hoping they will correct this - before it goes into a black hole ! 

Good luck ! Wonder if others have the sameness issue?

[Victor-Emilio0]

Change the presentation of the home page? The old one was better.