Stolen Items

[Allie19]

I had a few things missing including a big, brand new blanket. I reached out to the guest and asked if she knew where she had left it and she admitted that she had taken it, and said she would return it. However, it doesn't look like that is going to happen, so I would like to know what my next steps should be.

[Marzena4]

You might try to claim it from the security deposit on Airbnb: 

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

https://www.airbnb.com/help/article/767/what-is-the-resolution-center

[Quincy]

Hello @Allie19,

Oh no! I hope you were able to use the resolution centre as @Marzena4 has advised.

Would you be able to keep us posted?