Submit a second claim for the same guest

Noah4 · ‎18-07-2016

Hi, I started to make a claim for a guest who make many damages in my house. When i finish the resolution center form i forgot to choose "add another item" and i choose "finish". Now i want to add some more damages that they did but I can't. Now the resolution is ongoing but only with one item. Do you think if i close this resolution I'll be able to start from the beginning again?

Does anyone know...?

Thanks

Bridget3 · ‎20-07-2016

I have the same problem. @Airbnb please help with this!

Robin84 · ‎19-09-2016

Did you get a response from AirBnB on this? I am so frustrated with their "customer service." They run their site anonymously, expecting us to figure it out for ourselves, while we are on the front line with our guests. I have the same problem you do. After I hastily submitted a claim to the Resolution Center, I found more damage. My guest has paid for the damage from the first claim via PayPal, but I need to submit another claim. The first one is still open as it has been less than 72 hours.