Submit a second claim for the same guest

[Noah4]

Hi, I started to make a claim for a guest who make many damages in my house. When i finish the resolution center form i forgot to choose "add another item" and i choose "finish". Now i want to add some more damages that they did but I can't. Now the resolution is ongoing but only with one item. Do you think if i close this resolution I'll be able to start from the beginning again? 

Does anyone know...?

Thanks

[Bridget3]

I have the same problem.  @Airbnb please help with this!  

[Robin84]

Did you get a response from AirBnB on this?  I am so frustrated with their "customer service."  They run their site anonymously, expecting us to figure it out for ourselves, while we are on the front line with our guests.  I have the same problem you do.  After I hastily submitted a claim to the Resolution Center, I found more damage.  My guest has paid for the damage from the first claim via PayPal, but I need to submit another claim.  The first one is still open as it has been less than 72 hours.