Hi @Tracy792 ,
It can be a bit tricky with business bookings.
I have a few regulars inc a work team of engineers and another touring theatre trio who both have bookings made by their office manager (who had never actually been a guest). In theory this isn’t allowed by Airbnb but it’s a common occurrence I imagine.
Just leave an honest factual review.
’JT booked my place for a work trip with two colleagues. JT did not stay however the two work colleagues were great guests who followed the house rules etc...’
Also, as far as communicating with guests by email and off-platform, especially someone who isn’t a registered guest, I always try to duplicate the message through the Airbnb system as well just to keep a record there even if it’s just my end of the conversation.
It’s backup in case of an issue. Essentially just cc’ the message to the original person making the booking.
Happy hosting!
cheers,
Leanne
