The payout hasn't made yet

[Chuck76]

Hi. I'm a host, andI usded to have the payout one day after my guest's check in.

But, my reservation HMAKJM2SD8 checked in on 21 May but the pay out hasn't made yet.

Should I remind my guest about this? Or this is Airbnb's system problem?

Can anyone help me out before I go and talk to my guest?

[Corliss2]

@Chuck76 

Chances are that your guest has paid. Sometimes it takes a few business days for the money to be depositied into your account. Did you receive the standard message stating that funds have been deposited?

I would not bring this up to your guest.

Hope this is helpful.

[Chuck76]

Thank you for your answer, Corliss.

Well, I understand it takes few business days that the actual paid amount has transferred into my bank account. But mean while, I used to receive an email notice from Airbnb that "payout of $*** sent" one day after guest's check in.

But in this guest's case, I haven't received the email notice even it passed two days from the guest's check in.

Do you know where should I complain this to?

[Corliss2]

@Chuck76  I would contact CS.

[Chuck76]

I better do. Thank you!! 🙂

[Sarah977]

@Chuck76   What does it say under transaction history in your account for this reservation? That's the first place to look. It should say pending, or released and if pending, will show the projected release date.