The travelers who showed up were not the ones from... - Airbnb Community

Help

The travelers who showed up were not the ones from the profile

Montreal, Canada

A father and son live in my house but they have nothing to do with the picture that appeared on the profile.

What should I do ?

1 Reply 1

Durham, NC

@Zoomba0 - Since you've already let them into your home, you need to contact Airbnb. They will counsel you on what to do next.

https://www.airbnb.com/help/article/1542/i-want-to-contact-airbnb

More from Help

Level 3

Laarne, Belgium

blocked days on the calendar being activated without my doin...

I am now already in a +10 day discussion with Airbnb on an i... Latest reply

I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c... Latest reply

Level 1

personal income tax , withholding tax in Thailand

1.airbnb deduct withholding tax before pay out to host or no... Latest reply

1.airbnb deduct withholding tax before pay out to host or not?2 airbnb add Vat from service fee ?3 Vat in article 2 p... Latest reply

Level 2

Nigeria

Solution to payout methods

Hello Everyone. I live in Nigeria and just figured out how ... Latest reply

Hello Everyone. I live in Nigeria and just figured out how to add payout method if your country is not listed. Set up a PayP... Latest reply

Level 2

Surrey, Canada

How do we add the GST charge in BC, Canada to our guests?

We need to show that the 5% GST has been charged to guests w... Latest reply

We need to show that the 5% GST has been charged to guests when staying less than 30 days. Latest reply

Level 2

Laguna Vista, TX

Cancelled due to "doesn’t appear to be legitimate"

I am currently having a horrific experience with Airbnb. I ... Latest reply

I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ... Latest reply

Level 1

Mumbai, India

Investing in Airbnb through Micro ventures

I have come across Microventures.com,who is helping us inves... Latest reply

I have come across Microventures.com,who is helping us invest in Airbnb shares ,if anybody knows if this is a genuine site or... Latest reply

Explore topics for hosts like you

Ask about your listing

Advice on your space

Support with your bookings

Help with your business

Community Cafe

Explore Resource Center articles

Create custom reports in the earnings dashboard

Find the right co-host on Airbnb

Save time replying to guests with messaging upgrades