Too Many Pets

[Karmen15]

Hello:

About a month ago I had a woman request to stay in one of my two rooms for a month or more with her ferret, two dogs and four cats. I already have multiple dogs living in my home. I declined her request and told her that she is traveling with more animals than I was comfortable living in my house and asking other guests to tolerate. Today she booked instantly for about a week and informed me she plans to come four hours before my allowed check in. 

I have messaged her asking her if she still plans to bring all of her pets. It has been several hours and she has not answered.

How long should I wait for her to answer before assuming she is bringing all seven pets? Would I be justified in cancelling her reservation?

I would appreciate any advice. 

Thank you,

Karmen

[Sarah977]

@Karmen15  No way I would accept this reservation. What does she mean by telling you she's arriving four hours before check-in? That's not her call, at all. 

Don't cancel yourself. Contact Airbnb, ask them to look at the messages you exchanged with her a month ago as well as her message informing you she told you she was going to arrive 4 hours before your check-in window and ask them to cancel this reservation penalty-free, as the guest is obviously not willing to comply with house rules or check-in time.

This guest is already a nightmare, you'll regret it if you don't kibosh this ASAP.

[Karmen15]

Thank you! I'm so glad to know I am not over reacting!

Karmen

[Branka-and-Silvia0]

@Karmen15 

as she booked "for month or more"  she may get a tenants rights (check the law in your country) and you could have a problem to evict her even if she stops paying you.

As @Sarah977  said - no way I would host her.

When Airbnb cancels her reservation then block one day in the middle of this period to prevent her to book with you again for the same dates.

[Karmen15]

Fantastic points and ideas. Thank you!