Unable to login via iPhone App

Alex9263
Level 1
Oakville, Canada

Unable to login via iPhone App

Hello,

This morning I reset my password on airBNB and experienced some glitching that logged me out of the app on my iPhone. Now when I try to sign in via "continue with Google" I get brought to a screen that says: "looks like you already have an account. Please log in instead." as though I were trying to create an account. This occurs no matter how I try to sign into the app.

Other options on the screen are continue with phone number, login with a different account, and reset password.

Has anyone experienced this and know a fix?

Thanks in advance. 🙂 

1 Reply 1
Sybe
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

Hi @Alex9263 , I'm sorry to hear you're having trouble logging in!

 

As your post is from a couple days ago, did you manage to log in in the meantime? If yes, was there something specific that you changed that made it work?

 

If not, you could try deleting your cookies and browser history if you're on a browser or try to delete and reinstall the app. I hope that helps! 🙂

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