Hi everyone.
I have a ridiculous problem with AirBNB support and I'm slowly losing my mind over this. Here's what happened.
About 10 days ago, I was looking through my transactions and comparing them with my property owner's bank statement and we realized that there's a 15 euro discrepancy on one of the transactions - namely AirBNB was showing a payment of 103 euro, but his bank statement only showed 88 euro on this payout. I double-checked, he contacted his bank and we checked if there was perhaps an adjustment on this particular payout - none of those were the case. We simply got paid 15 euro less than what the transaction list showed. I thought nothing much of it, figured it will easily get cleared up with support. I wrote to them and, after the initial explanation, they escalated the ticket to their "specialist" or whatever. I explained the issue once again and waited for their response. Then one night, they call me on my phone to say that everything looks fine on their end and they wanted me to provide a screenshot of the bank statement. I complied, letting the property owner know, since he is the one with access to the bank account. Oh and in the meantime, another payout came with 15 euro subtracted from it. He logged into the AirBNB account replied with the screenshot they asked for and gave them his phone number in case they needed any additional info related to the bank account. Few days later, they call me again and I explain that they need to talk to the owner of the account because he has all the relevant information. They said they can't talk to anyone but me (wut). The owner then logged in again and replied to the support ticket asking them again to relay questions pertaining to the bank account to him, be it via messages or phone calls. That's when the real problems started.
There was no more replies to the ticket nor calls for a few more days, so we wrote to them again, asking what's going on. Nothing. We added the property owner's phone number to the profile so that they can't avoid using that number (for some reason) - again, nothing. After a couple of days of being ignored, we submitted another ticket - a complaint regarding the quality of support. The ticket got closed without reply. We started another one, they closed that one, too. A few more days passed and then the original ticket got a reply saying that they assigned a "specialist" to this ticket (again) and that they will call us. They didn't. They also asked if there's anything else they can help us with, so we asked again for the best way to submit an official complaint regarding the quality of their support. We received no answer since then.
Can anyone help me understand what's going on? There's money missing from my account and they simply keep ignoring me. I feel like I'm arguing with children, they act as if they can pretend I'm not there and what - I'm supposed to just give up?
And if you know any alternate way of contacting AirBNB, it would be greatly appreciated. This is so irritating.
EDIT: removed the word d a m n because it was bleeped, so it could have been minsconstrued as a much more serious curse word. Which is stupid.
