Dear Community,
I sent my link to my friend Karen here in London in order for her to become a host. She had to call the London airbnb support because she could not see it. Rachel, the London airbnb support rep helped her to get the link that I had sent, working. BUT I did not receive any notification that I had referred her on my airbnb side.
Karen made sure that I would eventually receive the benefits (£443 as I am a superhost!) for my work in convincing her to join airbnb and in helping her to set up her airbnb hosting side. Rachel reassured her that my case would have been dealt with.
In the meantime I called the airbnb support in San Francisco and had many conversations with many people who repeated the same thing: "After gathering and carefully reviewing all related documentation, we decided that the case has been reviewed multiple times and because we were able to identify that the referral has not been used with Karen Guldberg. We consider this decision final. I hope you understand."
BUT THIS IS THE PROBLEM!!!
KAREN LAUNCHED HER SIDE WITH MY REFERRAL BUT IT DID NOT WORK ( HER ACTION WAS NOT NOTIFY ON MY SITE AS IT SHOULD HAVE DONE). THERE WAS A PROBLEM SOMEWHERE, THE RESULT OF WHICH IS THAT THE REFERRAL WAS USED WITH KAREN ON HER SITE BUT IT LOOKS IT WAS NOT ON MY SITE!
I then suddenly and out of the blue (!!!!!), received a call from Raymond, her Manager of Duty saying that he would have paid the amount.
The day after I did not received a payment but a voucher! I protested that I thought the problem was resolved and that I was recognised as the one who referred my friend Karen. My protest caused the cancellation of the voucher was accompanied by the same answer: "After gathering and carefully reviewing all related documentation, we decided that the case has been reviewed multiple times and because we were able to identify that the referral has not been used with Karen Guldberg."
No one in airbnb support team has investigated what Rachel and Raymond really did. Why did Rachel and Raymond donat a $100 to Karen? Was it for all her hard work to solve what? Why did Ray call me on the phone from the London airbnb support and apologised and told me that all my hard work was going to be recognised if Karen had not started to operate as a host through my referral?
I explained all of the above to the SF airbnb support Annbelle again and she came back with the same: "After gathering and carefully reviewing all related documentation, we decided that the case has been reviewed multiple times and because we were able to identify that the referral has not been used with Karen Guldberg." without even answering my questions:
Why was I offered money in the first place? Who is Raymond the manager on duty that called me from tel: 0203 318 1111 on Sunday November 10 at 18:17pm and again on Friday November 22 at the same time??
What can I do to have my case considered?
Thank you.
