i recently received a bad review after staying at a retreat for 1 night in the Yarra valley & im so disappointed & frustrated about it. AIRBNB will not remove it & the host will not answer the private messages I’ve sent her asking her to explain. The review is completely dishonest & she’s calling me dishonest & that she wouldnt recommend me to any host. I’m so shocked that someone can just up a lie or a fake story about you & for there to not be able to have it taken down. Isn’t it discrimination to lie about someone in public? The review is complete untrue & im not even sure what she is talking about. I paid for 4 guests to stay 1 night but she wrote that I had snuck someone else in over night... it is absolutely not true & if it was I would cop it on the chin. But she has left a terrible review about me & I don’t understand how that can be fair. Does anyone know how I can have it taken down. I’ve asked her to tell me when I was supposed to of snuck someone in. She saw all 4 of us at checkout & spoke to us all for about 5 minutes before we left. I’m not sure if she was she seeing something that I was missing because there was only 4 of us there EVER! It’s just very strange.. do people go out of their way to write bad reviews or is this as weird as I think it is.
if you have any ideas of what I can do please help because AIR BNB won’t.
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Airbnb only wll remove a review if it violates their terms. I read the review, technically it does not violate the terms. I noticed your comment on the review, and you refer also to some private conversion with strong language in it ? If this is in the Airbnb message system and you are convinced the host is lying, you can report the host to Airbnb by using the "flag" link. I think at least Airbnb should ask the host for some proof of her statements.
Hope this helps,
Thank you so much ladies! I am finding it hard to believe what she is saying about me. I honestly did not have an extra guest of visitor in the property. I just do not understand how without proof she can accuse me of this & leave a damming review. Thank you again. 🙏🏼
@Delia90 You can also reply to her review saying it is not true or she is confusing you with another set of guests. The shorter the better so it doesn't come across as a rant. Unfortunately, false reviews (and petty revenge) happens to hosts and guests alike. Airbnb calls it 'opinion' .
Another thing you can do is ask Airbnb to remove your review of her. Apparently guests can do that.
This issue is a festering one and will NOT go away.
I was a super host until a guest gave me a 3 star review
because she did not like the beach! She admitted my
pod was wonderful clean and sparkling. I still lost my super host status.
As she was polite
I could not take review down and lost my status.
My units have been trashed twice and as a host you have no where to go.
I will only review good guests as Airbnb have been so un-supportive
@Irusia0 I'm sorry the guest did this to you. It's really unfair and angering.
But I have to say that failing to leave reviews for bad guests doesn't hurt anyone but other hosts. If we don't warn each other about objectionable guests, those guests just keep getting accepted and making other hosts lives miserable. Please review them!
I am in a similar situation but my guest is mentally ill and dangerous. We contacted the police as well. Airbnb also will not take their bizarre and untruthful review down. This person Dale Solomon, is dangerous and I can't even get help from Airbnb. I have come to the realization that I will just have to take my Airbnb profile down and no longer use this service. I was also a super host until a very similar situation came up.