Urgent. Special Offer

[Liz461]

Hi there

Ive received my first reservation request and a message from the guest however I hadn’t set the price correctly. I offered them a special price which they accepted However I have looked everywhere and cannot find the set special offer link anywhere. 

Please help! 

[Steve143 · Accepted solution]

Hello @Liz461,

the option to send a special offer is available only when the guest sends a reservation inquiry. It's not available for reservation requests. Guests send a reservation inquiry when they're not yet ready to commit to making a reservation as they wish to ask some questions so sending a special offer may prompt them to book. When a guest sends a reservation request they've made the decision to book at the advertised rrate so Airbnb doesn't offer the special offer option.

You can ask the guest to withdraw the request and send a reservation inquiry. They send an inquiry by clicking the "Contact host" link on the listing page. You should temporarily turn off instant book if you decide to do this, turning it back on when the guest accepts the offer.

Alternatively you could message the guest telling them that you'll refund a certain amount if they book.

Difference between a Reservation “Inquiry” or “Req... - Airbnb Community

https://www.airbnb.com/help/article/35/how-do-i-send-a-guest-a-special-offer

Steve.

[Liz461]

Thanks so much for your reponse Steve!

I missed the notification that you'd responded but have just seen it.

I called AirBnB and they were very helpful.

Sorted!

Cheers