Warning about the App

[Joanna355]

Hi guys, I’m a super host in Edinburgh and I’ve had an issue this weekend with the smart pricing on the app. I consistently used the option to turn it off on certain dates (for a year and a half without incident), in this case through August when the fringe festival is on.

I updated my app this week and found last night that all my set prices had been wiped out and someone had booked for six nights at half the price. I reiterate: this is Edinburgh in August, right in the middle of Fringe! I contacted support and they were firstly unaware this feature existed them told me there were issues they were working to resolve, but to also never use the app to set prices and listing settings. It’s absolutely mad.

So just warning all the other hosts out there to watch for this feature not working and messing up your pricing! I’ve turned smart pricing off full stop on the website, which is a shame because I use it at other times. I’ve been asked to fill out a ‘feedback form’ and basically told that the loss of earnings was my own fault for setting prices in the app.

[Jude56]

Hi I had exactly the same problem with 8 festival days taken for nearly 1/3 of my normal price.  I have just been told that I will get 165£ rather than the over £1000 I lost and told I should just cancel the guest or ask for more money!  Airbnb customer service at its best!

[Joanna355]

Hi: check your email including junk and promotions. I received this one yesterday and Airbnb support confirmed through messages that they’re paying me compensation. I’d absolutely follow this up with them, they made an error and acknowledged it to a lot of hosts. I found another post in the hosting forum about this too. 🙂 good luck